Looking Back and Moving Forward

Enjoy a reflection from Adventist HealthCare President & CEO John Sackett to Adventist HealthCare team members.

We just completed Year 1 of our six-year strategic plan, Vision 2030! This milestone matters. It speaks to the many times you faithfully achieved excellence through supporting quality care and helping one another during the last 12 months despite challenges along the way. You made our long-term strategy tangible by living our RISES Values through one clear conversation, one careful treatment, one thoughtful kindness at a time. I am sincerely grateful for your commitment to our shared work.

As we begin Year 2, we know we are called to continue supporting high-quality care that honors the dignity of every person – and yet the pressure and pace of healthcare demands even more efficiency. How can we do both with excellence?

There is a scripture passage that encourages me by stating, “The LORD has told you what is good, and this is what He requires of you: to do what is right, to love mercy, and to walk humbly with your God” (Micah 6:8, NLT).

This passage really clarifies the essentials so we can see what both you and I as individuals are being called to do. For example, doing what is right is seen in all the ways we ensure a great patient experience, promote the best health outcomes and practice stewardship. Loving mercy is reflected in the Bridging the Gap principles and behaviors that we live out each day with our patients, their families and one another. Walking humbly reminds us that success is the result of God working through each of us and every member of our team.

Additionally, we are being called to work together. As a result, we will understand how we can do right by our patients through developing our comprehensive patient journey map. We will better extend merciful and loving care by strengthening our alignment with High-Reliability Organization principles. And, as market conditions evolve, we’ll be humbly refining our strategic plan and creating standards on how we can incorporate new ideas, technologies and innovations across our system.

Change is inevitable. But our shared commitment to supporting compassionate, high-quality healing remains steadfast. Thank you for your partnership that enables us to both look back with gratitude and move forward with focus so we can be the trusted choice for exceptional care in every community we serve –one act of service at a time.